Retrieve a ticket

GET https://api.tamio.com/v2/tickets/retrieve/{uuid}

Retrieves a single support ticket by UUID with full details including status, assigned teammate, customer information, conversation history (replies), domain, and language.

Path Parameters

uuid string*

UUID of the ticket to retrieve

Responses

200 Ticket retrieved successfully

Ticket retrieved successfully

status integer

ticket Ticket

400 Bad request. Possible `error_code` values:

Bad request. Possible error_code values:

Code	Description
`1002`	ResourceNotFound

status integer

error string

Human-readable error message

error_code integer

Machine-readable error code

401 Missing or invalid API key

List all tickets

Add a reply to a ticket

/tickets/retrieve/{uuid}

1 const response = await fetch("https://api.tamio.com/v2/tickets/retrieve/{uuid}", {
2   headers: {
3     "Authorization": "Bearer YOUR_API_KEY",
4     "Accept": "application/json"
5   }
6 });
7 const data = await response.json();

1 require "uri"
2 require "net/http"
3 
4 url = URI("https://api.tamio.com/v2/tickets/retrieve/{uuid}")
5 
6 https = Net::HTTP.new(url.host, url.port)
7 https.use_ssl = true
8 
9 request = Net::HTTP::Get.new(url)
10 request["Accept"] = "application/json"
11 request["Authorization"] = "Bearer YOUR_API_KEY"
12 
13 response = https.request(request)
14 puts response.read_body

Responses

{
  "status": 200,
  "ticket": {
    "id": "string",
    "object": "ticket",
    "title": "Payment not processing",
    "is_open": true,
    "created_at": 1699123456,
    "updated_at": 1699123789,
    "customer": {},
    "teammate_id": "string",
    "replies": [],
    "domain_id": "string",
    "domain": "shop.example.com",
    "language": "en"
  }
}

1	const response = await fetch("https://api.tamio.com/v2/tickets/retrieve/{uuid}", {
2	headers: {
3	"Authorization": "Bearer YOUR_API_KEY",
4	"Accept": "application/json"
5	}
6	});
7	const data = await response.json();

1	require "uri"
2	require "net/http"
3
4	url = URI("https://api.tamio.com/v2/tickets/retrieve/{uuid}")
5
6	https = Net::HTTP.new(url.host, url.port)
7	https.use_ssl = true
8
9	request = Net::HTTP::Get.new(url)
10	request["Accept"] = "application/json"
11	request["Authorization"] = "Bearer YOUR_API_KEY"
12
13	response = https.request(request)
14	puts response.read_body