Assign a ticket to a teammate

POST https://api.tamio.com/v2/tickets/assign/{uuid}

Assigns a ticket to a specific team member, or unassigns it by passing null for teammate_id. Works on both open and closed tickets.

Path Parameters

uuid string*

UUID of the ticket to assign

Body Parameters

teammate_id string

UUID of the teammate to assign, or null to unassign

Responses

200 Ticket assigned successfully

Ticket assigned successfully

status integer

ticket Ticket

400 Bad request. Possible `error_code` values:

Bad request. Possible error_code values:

Code	Description
`1002`	ResourceNotFound

status integer

error string

Human-readable error message

error_code integer

Machine-readable error code

401 Missing or invalid API key

Close a ticket

Delete a ticket

/tickets/assign/{uuid}

1 const response = await fetch("https://api.tamio.com/v2/tickets/assign/{uuid}", {
2   method: "POST",
3   headers: {
4     "Authorization": "Bearer YOUR_API_KEY",
5     "Content-Type": "application/json"
6   },
7   body: JSON.stringify({
8     // ... request body
9   })
10 });
11 const data = await response.json();

1 require "uri"
2 require "net/http"
3 
4 url = URI("https://api.tamio.com/v2/tickets/assign/{uuid}")
5 
6 https = Net::HTTP.new(url.host, url.port)
7 https.use_ssl = true
8 
9 request = Net::HTTP::Post.new(url)
10 request["Accept"] = "application/json"
11 request["Authorization"] = "Bearer YOUR_API_KEY"
12 request["Content-Type"] = "application/json"
13 request.body = %Q{
14   // ... request body
15 }
16 
17 response = https.request(request)
18 puts response.read_body

Responses

{
  "status": 200,
  "ticket": {
    "id": "string",
    "object": "ticket",
    "title": "Payment not processing",
    "is_open": true,
    "created_at": 1699123456,
    "updated_at": 1699123789,
    "customer": {},
    "teammate_id": "string",
    "replies": [],
    "domain_id": "string",
    "domain": "shop.example.com",
    "language": "en"
  }
}

1	const response = await fetch("https://api.tamio.com/v2/tickets/assign/{uuid}", {
2	method: "POST",
3	headers: {
4	"Authorization": "Bearer YOUR_API_KEY",
5	"Content-Type": "application/json"
6	},
7	body: JSON.stringify({
8	// ... request body
9	})
10	});
11	const data = await response.json();

1	require "uri"
2	require "net/http"
3
4	url = URI("https://api.tamio.com/v2/tickets/assign/{uuid}")
5
6	https = Net::HTTP.new(url.host, url.port)
7	https.use_ssl = true
8
9	request = Net::HTTP::Post.new(url)
10	request["Accept"] = "application/json"
11	request["Authorization"] = "Bearer YOUR_API_KEY"
12	request["Content-Type"] = "application/json"
13	request.body = %Q{
14	// ... request body
15	}
16
17	response = https.request(request)
18	puts response.read_body