Operations API

Tickets

Manage support tickets including listing, retrieval, replying, closing, assigning to teammates, saving reply translations, and deletion.

Authentication

All API requests require a valid API key passed via the Authorization header using the Bearer scheme:

Authorization: Bearer YOUR_API_KEY

You can generate and manage your API keys from the Tamio Dashboard under Settings > Developers > API Keys.

Endpoints

GET /tickets/list List all tickets GET /tickets/retrieve/{uuid} Retrieve a ticket POST /tickets/add-reply/{uuid} Add a reply to a ticket POST /tickets/reply/save-translation/{uuid} Save a reply translation POST /tickets/mark-closed/{uuid} Close a ticket POST /tickets/assign/{uuid} Assign a ticket to a teammate DELETE /tickets/{uuid} Delete a ticket