Agency API Agency

Create a ticket

POST https://api.tamio.com/v2/agency/tickets/create

Creates a new support ticket on behalf of a client. The client must exist and belong to the agency.

Body Parameters

client_id string*

UUID of the client creating the ticket

title string*

Ticket subject/title

description string*

Detailed description of the issue

category string*

UUID of the ticket category

subcategory string

Subcategory for further classification

assets array of string

Asset UUIDs to attach to the ticket

Responses

200 Ticket created successfully

Ticket created successfully

status integer

ticket Ticket

400 Validation or business-logic error. Possible `error_code` values:

401 Unauthorized – invalid or missing Bearer token

List all tickets

Retrieve a ticket

/agency/tickets/create

1 const response = await fetch("https://api.tamio.com/v2/agency/tickets/create", {
2   method: "POST",
3   headers: {
4     "Authorization": "Bearer YOUR_API_KEY",
5     "Content-Type": "application/json"
6   },
7   body: JSON.stringify({
8     // ... request body
9   })
10 });
11 const data = await response.json();

1 require "uri"
2 require "net/http"
3 
4 url = URI("https://api.tamio.com/v2/agency/tickets/create")
5 
6 https = Net::HTTP.new(url.host, url.port)
7 https.use_ssl = true
8 
9 request = Net::HTTP::Post.new(url)
10 request["Accept"] = "application/json"
11 request["Authorization"] = "Bearer YOUR_API_KEY"
12 request["Content-Type"] = "application/json"
13 request.body = %Q{
14   // ... request body
15 }
16 
17 response = https.request(request)
18 puts response.read_body

Responses

{
  "status": 200,
  "ticket": {
    "id": "string",
    "object": "ticket",
    "title": "Payment processing issue",
    "description": "Client reports payment failures on checkout",
    "is_open": true,
    "subcategory": "Payment Failed",
    "teammate_id": 0,
    "language": "en",
    "created_at": 1700000000,
    "updated_at": 0,
    "replies": []
  }
}

1	const response = await fetch("https://api.tamio.com/v2/agency/tickets/create", {
2	method: "POST",
3	headers: {
4	"Authorization": "Bearer YOUR_API_KEY",
5	"Content-Type": "application/json"
6	},
7	body: JSON.stringify({
8	// ... request body
9	})
10	});
11	const data = await response.json();

1	require "uri"
2	require "net/http"
3
4	url = URI("https://api.tamio.com/v2/agency/tickets/create")
5
6	https = Net::HTTP.new(url.host, url.port)
7	https.use_ssl = true
8
9	request = Net::HTTP::Post.new(url)
10	request["Accept"] = "application/json"
11	request["Authorization"] = "Bearer YOUR_API_KEY"
12	request["Content-Type"] = "application/json"
13	request.body = %Q{
14	// ... request body
15	}
16
17	response = https.request(request)
18	puts response.read_body